Refund & Replacement Policy

Reckon — drinkreckon.com Operated by Joy Filled Beverages Ltd. Contact: sales@drinkreckon.com

Last updated: July 13, 2026

We want every can you open to be great. If something's wrong with your order, we'll make it right — quickly and without a runaround. Here's exactly how it works.

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The short version

Reckon is food, so we can't take back a beverage once it's shipped — but if your order arrives damaged, defective, wrong, or missing, email sales@drinkreckon.com with a photo within 30 days and we'll replace it or refund it. No back-and-forth.

Why we can't accept returns

Because Reckon is a consumable food product, we cannot accept returns of the beverage for health and safety reasons — once cans have left our control, we can't verify how they were stored or handled, and we won't resell returned food. This is standard for food and drink. It does not limit the protections below.

Damaged, leaking, or defective on arrival

Cans can take a beating in transit. If any cans arrive dented at the seam, leaking, punctured, bulging, or otherwise damaged, or if the product is clearly defective (for example, flat or off):

1. Don't drink from a damaged or pressurized can — set it aside.
2. Email sales@drinkreckon.com within 30 days of delivery with your order number and a photo of the damaged cans/packaging.
3. We'll send a replacement or issue a refund for the affected items — your choice.

Wrong or missing items

Got the wrong flavor or pack, or something's missing from your order? Same deal — email us within 30 days with your order number (and a photo if items were damaged), and we'll ship the correct items or refund them.

Heat and weather in transit

Reckon is carbonated, and extreme heat during shipping can occasionally affect cans. If your order arrives compromised by heat (leaking, burst, or off), contact us and we'll make it right. We can't control carrier conditions or weather, but we'd always rather fix a bad experience than argue about it.

A note on taste

Not every soda is for every palate, and Reckon is deliberately tart and not too sweet. Taste preference isn't a defect, and because it's food we can't accept returns of opened product simply because it wasn't your thing. That said — if something tastes wrong (flat, off, spoiled), that's on us; reach out and we'll take care of it. And if you're just not sure Reckon is for you, we're always happy to talk flavors before you order.

Freshness & storage

Please check the best-by date printed on the can and store cans in a cool, dry place (refrigerate for best taste). Claims should be made within the product's shelf life and within the 30-day window above.

Order changes & cancellations

We ship fast — usually within 1–2 business days — so the window to change or cancel is short. Email sales@drinkreckon.com right away with your order number and we'll do our best. Once an order is packed or handed to the carrier, we may not be able to change it.

Shipping costs

Original shipping charges are non-refundable except where the problem was our fault (damaged, defective, wrong, or missing items), in which case any replacement ships free. You won't be asked to pay return shipping — we don't require you to send food back.

How refunds are issued

Approved refunds go back to your original payment method. Please allow up to 5–10 business days for the refund to appear after we confirm it, depending on your bank or card issuer.

Before you file a chargeback

If there's a problem, please contact us first at sales@drinkreckon.com — we resolve almost everything within a day or two, and it's faster than a chargeback.

How to start a claim

Email sales@drinkreckon.com with:

• your order number,
• a short description of the issue, and
• a photo (for damage, defects, or wrong/missing items).

We'll get you sorted. Because it's food, we can't accept returns — but we'll always make it right.

It's gonna be OK.